IT Help Desk Associate
Avaunt Technologies Inc. is seeking a qualified IT Help Desk associate that answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, VOIP phones and other computer-related technologies.
If you are a self-starter, motivated by a fast paced, growth oriented environment this may be the right opportunity for you. If interested, send your resume with salary history and cover letter.
Must submit resume with salary history to be considered for this position.
Essential Duties and Responsibilities
- Provide problem isolation and resolution within a diverse systems environment
- Willingness to take ownership and provide resolution of help desk tickets
- Participate and assist in continued development of company support knowledge base
- Desktop hardware and software installations and support
- Documentation of Help Desk and End User environment and systems
- 24×7 monitoring and resolution of service desk tickets
- Must be able to work 8am to 5pm (Mon-Fri) with rotating on-call hours
Qualifications/Requirements
- Excellent customer service, verbal and written skills
- Hands-On experience in an IT or Help Desk environment
- Experience working with a help desk ticketing system
- At least one IT certification (MCTS, MCP, Net+) preferred
- Proficiency in current Windows Desktop, MS Office, SharePoint and Active Directory
- Proficiency in Windows Server OS’s, SQL, Exchange and VOIP experience is a plus
The person in this position would have tremendous opportunity to learn and advance in the company.
Send resume, salary history and cover letter to: careers@avaunt.com